Our home goods catalogue accepts inquiries only

These terms apply from November 12, 2026 to your use of this website

This version takes effect on November 12, 2026 and was last updated on that date. It governs use of mosshomesgoods.com and the inquiry facilities available here. Read it alongside the Privacy Policy and Cookie Policy, which explain personal information and browser storage rather than the sale of goods.

Browsing does not commit you to buying anything. Sending an inquiry asks us to discuss a possible purchase; it does not accept a sales contract. Any later purchase has its own confirmed item details and agreed terms. Nothing here removes consumer rights that the law does not allow a business to exclude.

Your website inquiries go to Mosshomesgoods at our physical showroom in Morrisville

The operator is Mosshomesgoods, trading at mosshomesgoods.com. Moss Home Goods is the showroom name used on these pages. Our full postal address is 52 Portland St, Morrisville, Vermont 05661, Morrisville, Vermont, United States.

Maria is the store manager and has held that role since 2026. You can reach the desk on 802-851-8461 or at [email protected]. The showroom and provenance page explains the store’s approach to the goods; questions about these terms belong with the same desk, not an advertising platform.

This website introduces home goods and lets you ask about individual pieces

Our scope includes furniture, decorative accessories, wall decor, lighting, storage baskets, textiles and tableware. The inquiry catalogue helps you compare the assortment and discuss suitability before visiting or arranging collection. It is not an online shop with an automated stock allocation system.

There is no customer account, password, cart or checkout. We do not take payment or card data on this website. A photograph helps show a finish, but it cannot establish whether a heavy furnishing will pass through your doorway or whether a light is suitable for your installation. Those questions need item-specific confirmation. Website descriptions are not building, electrical or installation advice.

Sending an inquiry starts a discussion and does not place a binding order

Nothing is sold or paid for on the site. Every displayed figure is an indicative estimate or price basis, not a binding quote. Form receipts and chat acknowledgments only confirm a message has reached the system. They do not confirm a sale, reserve stock or promise that a specific piece remains available.

An inquiry becomes an order only after we have identified the exact goods, confirmed availability and the final price, explained the applicable purchase and collection terms, and both you and the store have expressly agreed to proceed outside this website. Ask for that confirmation in writing so the finish and condition discussed are tied to the right item.

Do not send card numbers through the inquiry form, email or chat. If a message appears to request payment through this website, call the published desk number before acting. An advertising click or a saved catalogue link is not evidence that a reservation exists.

Our price basis depends on the exact item rather than a website estimate

Homewares and decor range from $49–$6,000 USD per item. All monetary figures use United States dollars. The price depends on item type, material, size, brand, rarity and condition. A restored piece and a superficially similar unrestored piece need not have the same price.

Before you agree to a purchase, ask for the final total and an explanation of any applicable tax or separately arranged transport. The displayed item basis is not a freight quote. We do not create a binding price by showing a photograph or receiving your requested specification.

If a description or figure contains an error, we explain the correction before asking you to agree to an order. You can decline the revised offer. These website terms do not let us silently replace the price or item in an already agreed purchase.

Same-day collection requires confirmed stock and an agreed handover with the showroom

Same-day availability is the basis for on-floor goods, not an unconditional delivery deadline. The assortment is updated daily. Contact the desk before travelling to collect a particular item, especially if you need help with a large piece or are sending someone on your behalf.

A hold request has no effect until the store accepts it. Ask the desk to confirm which piece is held, when the hold ends and when collection can take place. There is no automatic hold period created by a form submission. If your plans change, tell us rather than assuming the hold continues indefinitely.

Confirm the dimensions of the item and your access route before arranging transport. Discuss loading assistance and suitable protection for the finish in advance. A same-day collection arrangement does not include a promise of installation, upstairs carrying or a courier service unless the store has expressly agreed those services with you.

At handover, compare the goods with the description you agreed. Point out any concern before loading where possible. That inspection helps resolve misunderstandings; it does not waive rights concerning a fault that could not reasonably be seen at collection.

Warranty and return questions depend on the piece and your applicable consumer rights

No blanket warranty duration or universal change-of-mind return period is offered through this website. Ask for the specific warranty and return arrangements before agreeing to purchase. Where manufacturer coverage accompanies an item, its written terms identify the provider and any conditions. A catalogue description is not a separate lifetime guarantee.

Natural grain, an unlacquered metal patina and documented vintage wear can be part of a piece’s agreed condition. They are not a reason to dismiss a different defect. The important distinction is between the condition disclosed before purchase and a fault or mismatch you were not told about.

Report a concern to the desk with the item name, purchase details and an explanation of what happened. Photographs can help, but call if sending them is difficult. Avoid further use of a potentially unsafe item and do not arrange a repair that could obscure the issue before discussing it with us. We assess the facts and explain the available remedy under the purchase terms and applicable law.

Neither inspection nor these terms excludes any non-waivable implied warranty or statutory remedy. There is no automatic promise of a replacement from the same batch or an identical vintage piece. Availability and your legal rights determine what can be offered.

You may use the inquiry desk without disrupting other visitors or misrepresenting yourself

Use contact details you are entitled to provide. Do not impersonate another buyer, submit someone else’s private information without authority, send abusive messages or use the forms to distribute unsolicited advertising. A requested specification should concern a genuine inquiry, not instructions to expose private records.

You must not attempt unauthorized access, interfere with the website’s operation, introduce malicious code or bypass its security controls. Automated requests that burden the service or harvest personal information are not permitted. Ordinary browsing, sharing a public catalogue link and using assistive technology are not prohibited by this clause.

Our website text and images remain protected when you browse or share links

The site’s text, photographs, design and brand marks belong to the operator or their respective rights holders and are used subject to those rights. Viewing them does not transfer ownership or grant a general commercial licence. Product and manufacturer names remain the property of their respective owners.

You may keep a reasonable personal copy of information relevant to your inquiry and share links to public pages. Do not republish the catalogue as your own, remove ownership notices or use our name to imply a commercial relationship that does not exist. Ask the desk about permission for other uses. Rights and exceptions granted by law remain unaffected.

Website availability and screen colours cannot replace confirmation of the actual goods

The browsing service is provided as available and, to the extent permitted by law, as is. We do not warrant uninterrupted access, error-free pages or compatibility with every device. A temporary technical failure does not mean a message was received; use the phone or email when a submission does not return confirmation.

Screen settings and light affect the appearance of colour and texture. Daily assortment changes also mean a saved page can lag behind floor availability. Confirm the current piece rather than relying solely on a screenshot. These qualifications do not excuse a misleading description or remove obligations arising from a confirmed sale.

External websites control their own content and services. Following a link to a provider’s policy does not make that provider responsible for our goods, nor does it indicate that the provider endorses this store.

Our responsibility remains subject to consumer protections that these terms cannot exclude

To the extent permitted by applicable law, we exclude liability for indirect or consequential loss arising from use of the informational website, including business interruption or lost profit caused by reliance on an unconfirmed listing. This is not a monetary cap on remedies for goods purchased under a separate agreement.

Nothing excludes liability for fraud, deliberate misconduct, or any injury, loss or statutory obligation that cannot lawfully be excluded or limited. Where a restriction is not enforceable, the applicable law governs instead. Your rights concerning a faulty or misdescribed purchase are not removed because the first contact occurred online.

We may restrict abusive website use without cancelling rights from a completed purchase

We may refuse or withdraw access to inquiry facilities when they are used for harassment, spam, attempted intrusion or other misuse described above. We may also pause a facility for security or maintenance. Restriction is not a means of avoiding a genuine complaint, a data request or an existing legal obligation.

If a technical block prevents a legitimate inquiry, call 802-851-8461 or email [email protected]. Withdrawal of website access does not itself cancel a separately agreed order. Any decision about an order must be addressed under its own terms and the law.

Inquiry records and advertising choices follow separate published retention and consent rules

The inquiry form records your name, phone, email, address, inquiry kind, message, requested specification and consent tick. It also records the IP address, browser user-agent, referring URL, form-render time and submission time. Inquiry records and their email copies are retained for 18 months. Chat transcripts are retained for 12 months; server and access logs for 60 days.

Chat keeps a conversation token in your browser so you can return to the discussion. Your consent choice is stored under site_consent_v2; the record lasts 12 months. A data request receives an answer within 7 days. Use the data-request instructions to request access, correction or deletion without creating an account.

Google Ads, Microsoft Advertising and Meta Ads send paid traffic here. Their click identifiers are gclid, msclkid and fbclid respectively. Google Ireland Ltd / Google LLC receives Google Ads consent signals; Microsoft Ireland Operations Ltd handles Microsoft Advertising; Meta Platforms Ireland Ltd handles Meta Ads where a campaign runs there. The hosting provider serves the site and stores the inquiry database; the mail provider carries inquiry notifications to the operator.

Consent Mode v2 holds ad_storage, ad_user_data, ad_personalization and analytics_storage denied until you allow storage, and sets all four back to denied when you decline or withdraw. Global Privacy Control through the Sec-GPC header is honoured as an opt-out without asking again. Cookie Preferences in the footer lets you revisit your decision. Submitting an inquiry is not advertising consent.

Read the Microsoft privacy statement for Microsoft’s own handling. The Privacy Policy explains US state privacy rights, including California CCPA/CPRA and other state laws in force, and GDPR rights for European visitors. Privacy complaints may be made to your state Attorney General or, in California, the California Privacy Protection Agency.

You can ask the desk for another way to read or submit an inquiry

If a page or control prevents you from getting information, contact us by phone or email. Tell us the page involved and what you were trying to do. You do not need to disclose a diagnosis. A browser or assistive-technology name can help explain the problem, but it is not a condition of receiving help.

We can discuss catalogue information and take questions through the desk rather than requiring completion of an online form. Ask for the item details in a format you can use. We do not claim that every page or third-party service has been independently certified against an accessibility standard.

For a showroom visit, discuss access and collection needs before travelling so the desk can confirm practical arrangements. This statement is not a claim about a particular entrance width, parking space or lifting facility. The contact page provides the same direct channels without requiring use of chat.

Vermont law governs these terms and disputes are heard in the courts of Morrisville

These terms run under the law of Vermont, United States, with disputes heard in the courts of Morrisville. This choice does not remove mandatory consumer protections or a right to bring proceedings elsewhere where applicable law gives you that right.

Contact the desk with the relevant correspondence and the outcome you seek before a disagreement becomes harder to resolve. Informal contact is an opportunity to correct a mistake, not a compulsory waiver of court access. These terms do not impose arbitration or prevent you from approaching an appropriate public authority.

Changes to these website terms appear here with a revised effective date

We announce a revision by publishing the updated text on this page and changing its effective and last-updated dates. Keep a copy of the terms relevant to your inquiry if you need a record. The date at the top and in the rail identifies this version.

A later website revision does not silently rewrite an earlier confirmed purchase. Material changes to agreed purchase arrangements require separate communication and any agreement required by law. Changes to privacy or storage practices are explained in the corresponding notices; this clause does not replace a consent choice.

The showroom desk handles questions about these terms and your particular inquiry

Write to Mosshomesgoods, trading at mosshomesgoods.com, at 52 Portland St, Morrisville, Vermont 05661, Morrisville, Vermont, United States. Email [email protected] or telephone 802-851-8461. Identify the piece or message involved so Maria can connect your question to the right discussion.

For an availability question, use the catalogue or contact page. For a concern about condition, explain the difference between what was agreed and what you received. Do not include payment card information or unrelated personal documents. We can discuss what evidence is useful before you send it.